Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and mobile application, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name, email address, postal address, and phone number
• Payment information (credit card details, billing address)
• Delivery address
• Account login credentials
• Order history and preferences
• Feedback, survey responses, and customer service communications

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (with your permission)

1.3 How We Collect Information

We collect information in the following ways:

• Direct Collection: When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer service
• Automated Collection: Through cookies, web beacons, and similar technologies when you visit our website or use our mobile application
• Third-Party Sources: From service providers, business partners, and other third parties

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending order confirmations, updates, and delivery notifications
• Personalizing your experience and delivering content and product offerings relevant to your interests
• Sending marketing communications, promotional offers, and newsletters (with your consent)
• Improving our website, products, and services
• Conducting research and analysis to better understand our customers
• Protecting against fraud and unauthorized transactions
• Complying with legal obligations

3. Cookie Policy

Cookies are small text files that are stored on your device when you visit our website. We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be switched off
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertisements

3.2 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, delivery services, data analysis, email delivery, hosting services, and customer service
• Business Partners: With your consent, we may share your information with business partners to offer you certain products, services, or promotions
• Legal Requirements: To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
• Protection of Rights: To enforce our rights or protect our property; to protect the rights, property, or safety of our customers or others

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request information about the personal data we hold about you and to obtain a copy of that information
• Rectification: The right to request the correction of inaccurate personal data
• Erasure: The right to request the deletion of your personal data in certain circumstances
• Restriction: The right to request that we restrict the processing of your personal data
• Data Portability: The right to receive your personal data in a structured, commonly used format
• Objection: The right to object to the processing of your personal data for direct marketing purposes

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting us directly using the information in the "Contact Us" section

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

8. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information to countries outside the European Economic Area (EEA) or the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: